DopeTech Nepal provides exchanges strictly for items damaged during transit or dead-on-arrival (DOA) hardware defects. To maintain strict hygiene and genuine hardware standards, we do not accept returns or exchanges for change of mind or subjective preference once product seals are broken.
Exchange Eligibility
Eligible for Replacement
- ·Hardware arriving with visible physical transit damage, crushed packaging, or broken chassis.
- ·Dead-on-arrival (DOA) electronics, such as non-responsive keyboard PCB, defective hot-swap sockets, or dead mouse sensors.
- ·Incorrect product, model, or switch variant delivered compared to your invoice.
Excluded from Replacement
- ·Change of mind, personal tactile preference, sound profile dislike, or ergonomic dissatisfaction after opening.
- ·Physical damage, drops, liquid spills, or bent connector pins caused after delivery.
- ·Claims submitted beyond 24 hours of package arrival without unboxing verification.
Exchange Claim Procedure
1. Notify Support within 24 Hours: Contact our team via WhatsApp at +977 9801690693 or email support@dopetechnp.com within 24 hours of delivery.
2. Provide Verification: Share your order number or invoice together with clear photos of the packaging label, courier seal, and a short video displaying the defect.
3. Inspection and Replacement: Once verified by our Lalitpur technician team, we coordinate the return pickup and dispatch a replacement unit. If an identical model is out of stock, store credit or an agreed alternate model is arranged.